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Right of Withdrawal & Returns

Right of withdrawal / Returns

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Right of Withdrawal

You have the right to withdraw from the contract within a period of 30 days without giving reasons. The withdrawal period shall expire 30 days from the day on which you or a third party other than the carrier and indicated by you acquires physical possession of the goods. To exercise the right of withdrawal, you must inform us of your wish to withdraw from the contract by an unequivocal statement (e.g. in writing, by post, fax or e-mail). You can use the model withdrawal form for this purpose (Download PDF here), but are not obliged to do so. To comply with the withdrawal period, it is sufficient to send your communication concerning your exercise of the right of

Consequences of revocation
If you withdraw from the contract, you will receive back from us all payments made by you up to that point, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) without delay and in any event no later than 14 days after we have been informed of your decision to withdraw from the contract. If you return only part of your order, the cost of delivery will not be refunded. We will refund you using the same means of payment with which you made the original transaction, unless you have expressly agreed otherwise; in any event, you will not be charged for such refund. We may wait to refund you until we have received the goods back, or you have demonstrated that you have returned the goods, whichever comes first. You must return or hand over the goods to us without delay, but in any event no later than 14 days from the day on which you communicate your decision to withdraw from the contract to us. You are on time if you return the goods before the 30-day period has expired. You shall bear the direct costs of returning the goods.

Our return address
Wallfield B.V. Returns Department
Zoeterwoudseweg 11E, 2321 GL, Leiden

You are only liable for the depreciation of the goods resulting from the use of the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Excluded from the right of withdrawal are products manufactured in accordance with consumer instructions (customization).

Are you not satisfied with the handling of your complaint? Then you can submit it to the Thuiswinkel Disputes Committee, Postbus 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Dispute Commission via the European ODR Platform (https://ec.europa.eu/consumers/odr/).

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